We had 52 windows and doors in our house replaced. Scott was very straight forward and responsive. I had at 4 other companies quote the job and all tried to inflate the job or sell me inferior windows and some never even responded back with a quote. The installer Frank, and the window finisher, Ron were outstanding. They completed the job quickly but more important they did it right. Everything looks great! This was a great company in which to do business. I will recommend Auburn to anyone looking for windows or doors.
My experience working with scott was the definition of amazing customer service! He worked with my wife and I on a new front entry way and back patio doors. He had patience and understanding despite the fact it took us awhile to make a final decision. He repeatedly told us that he just wanted us to be happy with the product and service. He did not rush us through a decision at all. We couldn’t have asked for a more accommodating person to help us with this process. Scott gave us advice when we needed it and truly invested himself like nobody I have dealt with before. If this isn’t enough, frank and chuck came to the house and did a perfect job on the installs. We couldn’t be happier. I had one small concern and it was taken care of with pleasure and no questions asked. I will be using auburn for future projects. I don’t know what else anyone could ask for. I value that blow me away type of customer service and if Scott Zoiss isn’t that...then I don’t know what is. Use Auburn, bottom line! And i don’t typically write reviews...ever
I have been purchasing windows and doors from Auburn Corp now for about 7 years, Mostly the Marvin products and I have had a great relationship with the entire organization from start to finish on All of my orders. They stand behind their products and in the unlikely need for service, they are always their to help. Thank you Auburn!
Auburn Corp. has always been very helpful advising us with what product will best meet our customer's needs. We also often need replacement sashes, balances, and weatherstripping for old Marvin windows. Eric's hard work and perseverance has been able to locate these parts so that we could make the necessary repairs.
We worked with Scott, who was amazing! He took care of everything we needed and the process went smoothly! His crew who did the installation were perfectionists...I would highly recommend this company for windows & doors!!! Great staff and quality products!
I am so impressed with Eric Johnson that I had to write to you. I am a single woman and I can’t begin to tell you how service people and contractors take advantage of this. They see were you live and rub their hands together. I met Eric at a home show. The minute I met him I knew he only wanted to help me. He has the most exemplary customer service skills and the nicest person to deal with.He becomes a friend. He is most honest and will not sell you something you don’t need just to make a sale. He keeps the cost down to make the sale affordable. He was here every step of the way making sure everything was done to my liking. He even came back the two days to do work himself. He only wants to make the customer happy and accommodates the customer in every way possible.He is extremely knowledgeable and he will never say no to any reasonable request. This is someone you can leave in your house and go to work.You will know everything will be taken care of properly and the house will be left immaculate. He needs to be commended. You are very lucky to have him on your staff. In today’s world this is so rare to work with someone like him. He really cares about his customers.
Our experience with Auburn was wonderful from start to finish. I would and have recommend them to anyone that may need windows, doors repairs etc.. Auburn is the best!
Auburn Supply delivered my windows, on time, with the correct materials. Had an issue with one of the Double Hungs, Auburn Supply came out the same day to correct the issue, Thank you Auburn!!!!
It is so refreshing to have someone work on your house and have them do exactly what they said they would ,Scott and the crew at Auburn did a perfect job from start to finish. the removal, installation, stain and seal guys could not have done a better job. thank you Joe Del Cotto
Scott was excellent to work with. Window quality and installation also excellent. I would definitely recommend AUBURN windows and doors.
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